Silverwake Solutions — Remote Admin Support for Yachts

"I know what it feels like when the admin backlog is three months deep and the owner's arrival is in 48 hours."

— Carla Annas, Founder

About

12 years on the water, now working from the shore.

Carla Annas, founder, spent 12 years in the superyacht industry, working on yachts from 25m to 85m, the last 8 as Chief Stewardess. For the last 3 years as Chief Stewardess, she worked 6 months on board and 6 months remotely for the yacht. She knows what it takes to run a busy boat remotely and exactly which tasks pile up on your desk and never get done.

Silverwake Solutions was built to take that pressure off. She works remotely, on a contract basis, handling the essential admin that keeps your vessel compliant, your crew organised, and your documentation up to date.

She is based in South Africa and works across time zones. She understands the industry, the pace, and the standards expected on board.

Years Industry

As Chief Stew

25–85m

Vessels Worked

What Carla Does

Admin that matters, done properly.

She focuses on the essential but non-urgent work that falls through the cracks on a busy boat, and personal admin that senior crew simply don't have time for.

Vessel Administration

Invoice and expense tracking, supplier correspondence, travel and logistics coordination, and vessel database maintenance. The work that keeps the boat running smoothly behind the scenes.

Invoicing Logistics Supplier Comms Records Scheduling Compliance

Crew Documentation

Keeping crew files, certifications, and vessel records organised and current. Booking flights and crew logistics. The backlog tasks that never make it to the top of the priority list, until they urgently do.

Crew Files Compliance Databases Filing

Personal Admin

For Captains and Heads of Department who need personal task management, calendar coordination, and administrative support handled discreetly and professionally.

Captains HODs Calendar Task Mgmt

Hourly & daily rates available, contact Carla for details

Flexible contract basis, no long-term commitment required. Monthly retainers available for ongoing vessel admin. Time and materials for one-off tasks.

How Remote Admin Support Works

Simple from the start.

Getting started is straightforward. Here is how the working relationship typically takes shape.

Get in Touch

Drop Carla a message outlining what you need help with, whether it is a one-off task, ongoing support, or just an initial conversation to get more information.

Agree on the Scope

A short call to understand your systems, preferences, and priorities. No complicated onboarding. Carla is used to adapting quickly to how a vessel already operates.

Start Immediately

Work begins. Tasks come in by email or WhatsApp, are handled remotely, and returned completed. You stay in control. Carla handles the execution.

Scale as Needed

Use Carla on an hourly or daily basis, or move to a monthly retainer if the workload justifies it. Increase, decrease, or pause at any time. No long-term commitment required.

Examples of How Remote Admin Support Works

A week in the life.

Not sure how remote admin support would work in practice? Here are a few examples of what a typical week might look like.

Monday

Invoice Processing

The Captain forwards all approved invoices from the weekend. Carla processes, codes, and records each one, chases any missing references from suppliers, and updates the expense summary.

Tuesday

Shipyard Preparation

The refit is three months away and the work list has not been started. Carla begins compiling outstanding maintenance tasks from notes and emails, reaches out to relevant suppliers for availability and quotes, and starts building the shipyard work list. The captain arrives at the yard prepared, not scrambling.

Wednesday

Crew Certifications

A review of crew records flags three certificates expiring in 90 days. Carla researches the most practical training schools, compares prices and availability, and sends the captain a ready-to-approve shortlist.

Thursday

Inventory Updates

End of month inventories have been manually checked by the Stewardesses. Photos of the handwritten lists are sent to Carla along with the previous month's electronic version. She updates all records quickly and accurately, returning clean, current inventory sheets ready for filing.

Friday

Crew Travel

The Chief Officer sends through flight requests for the following week. Carla researches various options, selects the most suitable, ensures the crew have the correct visas for travel, and sends back the recommendations to the Chief Officer and awaits confirmation to book.

Contact

Let's talk about
what you need.

Whether you are a Captain with a growing admin backlog or an HOD looking for reliable remote support, get in touch.

info@silverwakeadmin.com

Message Carla directly

How Carla works

Fully remote, no bunk, no relocation required
Flexible contract basis, start and stop as needed
Response within 24 hours on weekdays
Hourly, daily rate, or monthly retainer
Confidentiality and discretion as standard
Invoiced in euros, no currency complications

Your admin handled. Your time reclaimed.